FAQs
FAQs

Do you offer engraving?

Yes, we offer laser engraving. We can engrave initials, symbols, shapes or longer text in various fonts (if it’s in the Microsoft Office package then it is doable).

Contact us at care@timeresistance.com. It will add 1-2 business days to the waiting time.

How much will I have to pay in duties and taxes?

We guarantee that that there will be no additional taxes, duties or customs fees for customers from the USA, European Union or Australia.
If you are located outside of these places, you may be liable for import duties and taxes charged by Customs. These additional charges are the customer’s responsibility.

Do you ship worldwide and how much does it cost?

Yes, we ship worldwide via UPS courier.

The shipping is free. Always. Anywhere.

How long does delivery take?

All orders are dispatched within 1 business day.

Delivery time to our top 3 destinations:

USA – 1 to 5 business days

EU – 1 to 5 business days

Australia – 3 to 8 business days

To other countries:

1 – 8 business days.

How can I track my order?

Once your order has been dispatched, you will receive an email containing the tracking number of your package.

How do I return or exchange an item?

Local returns:

Once you’ve filled out the "Returns form" on our website we will contact you and provide you with a return address:

  • Customers from the US are provided with a local return address in the US
  • Customers from the EU can choose between Lithuanian and British addresses
  • Customers from the rest of the world are provided with a Lithuanian return address.
  • You can return your purchase for up to 14 days from the delivery date.
  • The item must be in its original box.
  • It must be in unused condition and have all of its parts and accessories.
  • Postage is at buyer’s cost. Please keep the receipt as proof of posting as we cannot be held responsible for items lost in mail.

Personalized items cannot be returned for a refund.

My bag is faulty, what do I do?

In the event of a defect, first make contact at care@timeresistance.com and we will take care of all the shipping procedures ourselves.

After receiving our goods back, we will refund you within 2 business days or send a replacement.

Do your products have a warranty?

Every item in our e-shop is covered by a 12 month warranty that comes in the form of a Handbag Certificate.

Do I need to set up an account to place an order?

No, you can shop at Time Resistance without creating an account.

What payment methods do you accept and is it safe?

You can pay with credit/debit card, PayPal or PayPal Express Checkout.

We accept Visa, MasterCard and Apple Pay, Google Pay.

We also accept other payment methods such as Klarna.

We use SSL certificates to protect our check-out pages.

What if I need to change or cancel my order?

It is possible to cancel an order up until the time it is dispatched.

If the status of the order is “Shipped”, you have to create a return.

Is it genuine leather?

Yes, all of our leathers are

  • Genuine
  • Full-grain
  • Italian
  • Cowhide
  • Vegetable tanned

Do you have seasonal sales?

No, our bags are timeless so we don’t have clearances.

On the flip side – with us you will never have the unpleasant surprise of finding out that something you just bought has now been discounted by 50%

How should I care for my bag?

We recommend adding a can of Time Resistance leather balsam to your order. Give the bag a good rub once every one or two months, depending on the frequency of use. It will moisturize the leather, keep it supple, add a healthy shine and waterproof it.

How can I get in touch with Time Resistance?

You can email us at care@timeresistance.com or use the contact form here

UPS shipping is complimentary with all orders.

Delivery terms

The US – 3 business days,

The EU and the UK – 5 business days,

Other – 6 business days.

Duties and taxes

We guarantee that that there will be no additional taxes, duties or customs fees for our customers from the US, European Union or Australia. If you are located outside of these places, you may be liable for import duties and taxes charged by Customs. These additional charges are the customer’s responsibility.

Returns

We are doing our very best to make sure that every customer is fully satisfied with their purchase from our e-shop, but if any problem related to the order occurs, please let us know and we will solve it ASAP. Please contact our customer service office by email at timeresistance@gmail.com or fill in the "Returns form" here.

After we receive the item back, we will reimburse your payment within 2 working days.

Purchases can be returned up to 30 days from the delivery date

  • The item must be in its original packaging.
  • Unused condition and have all of its parts and accessories.
  • Postage is at buyer's cost. Please keep the receipt as proof of posting as we cannot be held responsible for items lost in the mail.

Local returns

Once you’ve filled out the “Returns form” we will contact you and provide you with a return address.

Customers from the US, UK, DE, FR and IT are provided with a local return address

Customers from the rest of the world are provided with a Lithuanian return address

Returning a damaged or defective product

In the unlikely event that the bag you receive is defective or damaged in transit, please contact us by email within 10 days. The fault should be apparent straight away or after initial use. A fault is a defect in appearance or function. In the event of a defect make contact first and we will take care of all the shipping procedures ourselves. After receiving our goods back, we will refund you or send a replacement.

Personalized items cannot be returned for a refund.

Laser Engraving

We offer laser engraving services! We can engrave text, symbols, and images. Please add Personalization when placing an order for a leather product. Let us know the name/message, font style and preferred placement in the Additional Comments section. We will prepare a suggestion of placement/size and send it to you for approval.

Font styles

example fonts
example fonts

Laser engraving takes additional 1-2 business days.

Image for a logo should be provided as a good quality vector file (PNG. format) in a clear or white background.

Laser Engraving examples

example laser engraving example laser engraving example laser engraving example laser engraving

Monograms (debossing)

Add a monogram for an extra personal touch! Please, select an option of Personalization when placing an order for a leather accessory. Leave a note with initials and preferred color at Additional Comments section. Available in four colors: Clear, Black, Silver and Gold.

Georgia Standard font, upper case letters, up to ten symbols available only.

Monogram/Debossing examples

example monogram/debossing example monogram/debossing example monogram/debossing example monogram/debossing

Personalized items cannot be returned.

A Time Resistance bag is not an accessory of the season, but a companion for life. Its leather is an empty canvas that will get scarred throughout the years, and that’s what will make it truly beautiful and unique - the marks from your life and experiences that tell your personal story.

  • Time Resistance bags and accessories are made of certified premium quality full-grain hand-dyed vegetable-tanned Italian cowhide (Vachetta leather).

  • This leather has been tanned exclusively with natural tannins of vegetable origins and does not contain substances prohibited by law. Tannin extracts are fundamental ingredient for the slow tanning process and the quality of its result. This artisan technique maintains the natural look of leather, rendering each skin one of a kind with a slightly different pattern.

  • Small veins, wrinkles and imperceptible scratches eventually present on the leather prove its naturalness rendering each skin one of a king.

  • As an added bonus, vegetable tanning gives the leather a natural earthy smell.

The marks from your life and experiences that tell your personal story will make it truly beautiful and unique!

Full-grain vs top-grain Leather Certified Leather Tanning