FAQ

Do you offer engraving?

 

Yes, we offer laser engraving. We can engrave initials, symbols, shapes or longer text in various fonts (if it’s in the Microsoft Office package then it is doable).

Contact us at info@timeresistance.com.

 

It will add 1-2 business days to the waiting time, but guess what – it’s free!

 

 

 

How much will I have to pay in duties and taxes?

 

We guarantee that that there will be no additional taxes, duties or customs fees for customers from the USA, European Union or Australia.

 

If you are located outside of these places, you may be liable for import duties and taxes charged by Customs. These additional charges are the customer’s responsibility.

 

 

 

Do you ship worldwide and how much does it cost?

 

Yes, we ship worldwide via UPS courier.

The shipping is free. Always. Anywhere.

 

 

 

How long does delivery take?

 

All orders are dispatched within 1 business day.

 

Delivery time to our top 3 destinations:

USA – 1 to 5 business days

EU – 1 to 5 business days

Australia – 3 to 8 business days

 

To other countries:

1 – 8 business days.

 

 

 

How can I track my order?

 

Once your order has been dispatched, you will receive an email containing the tracking number of your package.

 

 

 

How do I return or exchange an item?

 

Local returns:

Once you’ve filled out the “Returns form”  on our website we will contact you and provide you with a return address:

 

Customers from the US are provided with a local return address in the US

Customers from the EU can choose between Lithuanian and British addresses

Customers from the rest of the world are provided with a Lithuanian return address.



You can return your purchase for up to 14 days from the delivery date

·         The item must be in its original box.

·         It must be in unused condition and have all of its parts and accessories.

·         Postage is at buyer’s cost. Please keep the receipt as proof of posting as we cannot be held responsible for items lost in mail.

Personalized items cannot be returned for a refund.

 

 


My bag is faulty, what do I do?

 

In the event of a defect, first make contact at info@timeresistance.com and we will take care of all the shipping procedures ourselves.

After receiving our goods back, we will refund you within 2 business days or send a replacement.

 

 

 

Do your products have a warranty?

 

Every item in our e-shop is covered by a 12 month warranty that comes in the form of a Handbag Certificate.

 

 

 

Do I need to set up an account to place an order?

 

No, you can shop at Time Resistance without creating an account.

 

 

 

What payment methods do you accept and is it safe?

 

You can pay with credit/debit card or PayPal.

We accept Visa, MasterCard and Discover cards.

We use SSL certificates to protect our check-out pages.

 

 

 

What if I need to change or cancel my order?

                    

It is possible to cancel an order up until the time it is dispatched.

If the status of the order is “Shipped”, you have to create a return.

 

 

 

Is it genuine leather?

 

Yes, all of our leathers are

•         Genuine

•         Top grain

•         Italian

•         Calfskin

•         Vegetable tanned

 

 

 

Do you have seasonal sales?

 

No, our bags are timeless so we don’t have clearances.

On the flip side – with us you will never have the unpleasant surprise of finding out that something you just bought has now been discounted by 50%

 

 

 

How should I care for my bag?

 

We recommend adding a can of Time Resistance leather balsam to your order. Give the bag a good rub once every one or two months, depending on the frequency of use. It will moisturize the leather, keep it supple, add a healthy shine and waterproof it.

 

 

 

How can I get in touch with Time Resistance?

 

You can email us at info@timeresistance.com or use the contact form here